That will often correct connection issues. If you're certain your PC and your playback device are connected to the same network - try stopping and starting the PlayOn server via the General tab in PlayOn Settings. Please consult the user guide for the device you are streaming/casting to for instructions on how to determine the network ID and/or IP address for the device. On the window that opens, click on the Properties button. To get the WAN IP address of your PC, open a browser and navigate to Then, to get your home (LAN) IP address, right Click on the Network Icon in the notification tray on you desktop (lower right corner) and select "Open Network and Internet Settings". To verify your device is on the same network, make sure the WAN IP address on your device matches the WAN IP address of your PC. Please ensure that your device and your PC are on the same network and have a similar IP address (the first three octets of your IP address should match, e.g. Some routers separate traffic between your wired and wireless devices, or may have a “guest” network that is separated from your regular internet connection. ![]() In order to stream or cast to your streaming device/gaming console/SmartTV, it must be on the same network as your PC. My device can't find the PlayOn server / PlayOn cannot find my casting device Refer to your internet security software and firewall for specific instructions on how to make this configuration. If it does not fail, then the issue is caused by your security software and PlayOn will need to have direct access to the internet through your firewall. The easiest way to confirm this is to temporarily disable your security software, try recording a video again, and see if the video still fails. If you have security software installed on your PC, it is possible that PlayOn is being blocked from accessing the internet through your firewall. If the video plays fine in your browser, but it won't record it could be due to security software. Unfortunately, if the video won't play in your browser, PlayOn won't be able to record it either. You may need to try the video again later - or if an error message is generated, contact the provider's support for assistance with the error message. If the video does not play correctly through your web browser, this is typically due to an internet connection issue or a problem on the provider's website. Navigate to the website associated with the channel and try to play the video. ![]() MediaMall operates with offices in New York, Seattle and Copenhagen and can be found online at having trouble playing/recording videosįirst, determine if videos are playing correctly using Google Chrome on your PC. Its PlayOn software runs on Windows PCs and wirelessly streams Internet content to networked Wii, Xbox 360 and PlayStation 3 gaming consoles, and any number of DLNA-compliant devices including the iPhone and iPod touch. ![]() "With this new update for iPhone and iPod touch, we are happy to offer a significant amount of additional value for PlayOn Premium customers." To try PlayOn absolutely free for 14 days, visit: For more information about how to access PlayOn using your iPhone and iPod touch, visit: About MediaMall Technologies MediaMall Technologies was founded in 2003 to make it simple, affordable and fun to enjoy your favorite movies, TV shows and videos from the Internet on your TV. "PlayOn has established itself as the easiest way to consume online video on your home television screen in an affordable way, and now we're ready to bring that same level of access to consumers on the go," said Jeff Lawrence, CEO of MediaMall Technologies. ![]() PlayOn Basic customers will be required to upgrade to Premium to take advantage of the new feature. Customers new to the PlayOn experience can try the service free for 14 days, after which a subscription will be required for only $39.99 for the first year and $19.99 for each year thereafter. Yes, we currently support Netflix accounts in 18 regions and will add support for others as Netflix continues to broaden their reach. Existing PlayOn Premium subscribers will have the ability to download the update and begin streaming videos to their iPhone and iPod touch right away. PlayOn Support (Russ) Updated : Octo04:34 Created : Ma21:35.
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